Differences

This shows you the differences between two versions of the page.

--- issue-en [2019/03/19 21:46] – [Adding a file to the forum] smitt48
+++ issue-en [2024/03/13 13:49] (current) – [Report] cds
@@ Line 11: / Line 11: @@
 ===== Quick start =====
 //If you report a problem in the __**[[http://forum.rocrail.net|Rocrail Forum]]**__ you need to provide some essential files which you can easily collect  with this function in a few steps: //
-  - __Update__ the Rocrail installation. __This is essential__ :!: __**[[http://rocrail.net/software/rocrail-snapshot/|Rocrail Update]]**__
+  - Deinstall all __extra__ Virus and other scanners; Reboot.
+  - __**U P D A T E**__ the Rocrail installation. __**This is very essential**__ :!: __**[[https://wiki.rocrail.net/rocrail-snapshot/|Rocrail Update]]**__
+  - Delete old ** *.trc** files.
+  - Open your workspace.
   - __**[[:rocgui-menu-en#activate_actions|Disable actions]]**__.
+  - Activate the required trace options:
+    - Don't know what to select: **Information**
+    - Drive automatically: **Information + Automatic**
+    - Controller problem: **Information + Monitor**
+  - Operate Rocrail until the problem occurs.
   - Open the **Help** menu in Rocview.
   - Select **Issue**.
@@ Line 19: / Line 27: @@
   - Click on **OK**.
   - A file explorer window will open with a file named **issue.zip** which can be attached in the Forum. \\ At the bottom of the Forum entry is a "Upload Attachment" feature, select the **issue.zip** file just created.
-  - If the zip file is not created automatically, then use a zip program to zip the "issue" subdirectory.
+  - If the zip file is not created automatically, then use a zip program to zip the "issue" subdirectory.\\
+**Notes:**
+  * Modular plans cannot use this function and must be assembled manually, including all modules.
+  * If Rocrail terminates before you can create the issue, then zip your workspace together and post it in the forum.
+\\
+     At the bottom of the forum contribution there is a function "Upload Attachment".
  \\
@@ Line 151: / Line 165: @@
 </code>
+\\
 ===== Setting an Entry in the Forum as solved =====
-{{issue:topicsolved.png}}\\
-Just click on the solved button. {{issue:solved-button.png}}\\
+  * Navigate to the first posting in your thread
+  * Choose button "Edit"
+  * Got to the very end of the subject line
+  * For Windows: press key "Win" and ".", a table with icons appears
+  * For Apple: press [FN], a table with icons appears
+  * Choose tickmark
+  * Press button "Save changes"